Mini/Large Paypal Hell?

Hi!

Good news!

To solve the problem with Dell not accepting my UK VISA card to purchase my laptop, my Grandfather very kindly stepped in and allowed me to put the purchase on his VISA card so that I may take advantage of the limited time offer.

I shall pay him back as soon as I have wired money from my English bank account to here. Just writing a letter to Lloyds TSB to inform them of the details in order to do so right now..

Bad news!

I checked my mail today to be greeted by a message from Paypal that the buyer digital camera that I sold last month via eBay auction has now requested a chargeback to his credit card for the full amount. There was no information listed other than Paypal wanting to hear my response to this issue.

You can still view the eBay auction here (note the first comment from the winning buyer near the bottom):

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=250015288465

Well of course I sent off the camera a month ago using ParcelForce, I have a tracking number that proves it was delivered and accepted at it’s destination. It was shipped all the way to Moscow, RU which seemed fair enough as initially the buyer covered the cost.

I sent an email to ask if the guy had received the camera ok but never got a response to that. The money for the camera had been deposited to my bank account already and I assumed all was well. Until now that is.

So it seems that altough the camera was delivered and accepted in Russia, the guy has now contacted his credit card company and has requested that the money be refunded in full. So I have a pending charge on my Paypal account for -415.54 GBP, charming..

To make matters worse, Paypal instructed that I log in to their ‘Resolution Centre’ and provide a response to this charge-back issue. So I do log in and enter the Case ID number provided and guess what?

We are sorry, we are experiencing temporary difficulties. Please try again later. If this error occurred while making a payment, avoid duplicate payments by checking your Account Overview before resending a payment.

Message 4011

Needless to say I’ve sent a barrage of emails to Paypals charge-back credit card department demanding why their service is not functioning properly along with all the information I have to hand concerning the transaction including the full email transcript I’ve had with this less than honest Russian.

I have yet to hear from Paypal or the dodgy Russian.

So as the gloomy grey skies open up and pour down on this chilly afternoon, you can imagine this has been a sucky day.

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